The clear definition and adoption of your IT Service Management processes can increase customer and IT productivity and help to clarify how IT affects and is aligned with the business. Third Sky's Process Design & Adoption services help our customers to accelerate the definition of their service management processes, build consensus and buy-in, and leverage real world examples of how other organizations have solved similar process design and adoption challenges.

Incident Management Workshop

Third Sky's Incident Management Workshop accelerates an organization's definition and adoption of the process and ensures all participants understand the purpose and benefit of a good Incident Management process. The workshop can also be used to create a solid foundation of requirements for the implementation of tool(s) to support the Incident Management process.

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Problem Management Workshop

Third Sky's Problem Management Workshop enables participants to increase customer and IT productivity by reducing the number of Incidents and the impact of Incidents and facilitate better coordination of cross-functional teams performing Problem Management activities.

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Change Management Workshop

Third Sky's Change Management Workshop streamlines and standardizes the Change Management process to make it more efficient and effective while limiting the bureaucracy, improving compliance to corporate policy and controls as well as external regulations.

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Configuration Management Workshop

Third Sky's Configuration Management Workshop accelerates the definition of the Service Asset & Configuration Management process and Logical Configuration Model and builds consensus and buy-in into the process and the logical model.

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