Vice President of ITSM Vision & Strategy An IT Service Manager and ITIL v3 Expert with over 20 years of experience in service industries, Ms. Hunnebeck is currently Third Sky Inc.'s VP of ITSM Vision & Strategy. Her passion for improving how we work led Ms. Hunnebeck to IT Service Management from a background of process consulting, training and Service Management systems consulting. Ms. Hunnebeck has led global teams in best practice and methodology design. Devoted to advancing the art and practice of IT Service Management, Ms. Hunnebeck served on the public QA team for ITIL Version 3, serves as a Senior Examiner on the ITIL v3 Examination Panel and is currently serving as the Author of the Service Design book as part of the ITIL v3 Update Project. She also speaks regularly at industry events such as itSMF and HDI.
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Vice President of Professional Services
 Reg Lo is a certified ITIL v3 Expert and Vice President for Third Sky. Reg has helped over a hundred organizations learn about ITIL, adopt the framework, and select and implement tools that support IT Service Management good practices. He has been selected to facilitate a workshop at itSMF Fusion 2011 on “How to reduce IT costs and give the Business the levers to control costs”; and he has facilitated workshops at this national itSMF event in 2008, 2009, and 2010. He is also a reviewer for the ITIL v3 Update project and a reviewer for TIPA – an open framework for assessing the adoption of ITIL at an organization.
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Director of Education
 Dick Szymanski is an ITIL Expert with over 18 years in IT Service Management consulting and a previous 15 years as a Practitioner in the IT and Customer Service fields. As the former Founder and CEO of AmerIT Learning Corp., Dick provided ITIL Education and ITSM Consulting to over 2,000 individuals at over 400 companies. Prior to AmerIT, Dick served as Principle at Integrity Support Consulting and Service Management International (SMI), providing tech support and help-desk consulting. Following SMI, Dick served as Principle at Support Performance Corporation, where he created CompareTM, the Help Desk Industry's first web-based Benchmark Database repository.
Dick has held leadership roles in AFSMI, HDI, ASP and itSMF associations, founded four local chapters and received multiple personal and team awards. He has authored numorous books, reports and articles on various service and support topics. |
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Director of Consulting
 John Worthington is an experienced IT executive with over 30 years in the information technology industry, having worked within the service delivery management space from all vantage points -- the supplier side, as a customer and as a consultant. He has been directly involved with IT Service Management since 2000, is an ITIL Expert and holds the PMP and CISA certifications.
He's an accredited instructor for all levels of ITIL classes, as well as a certified coach in the advanced techniques of process management. Based in New Jersey, John has trained individuals from many different industry segments, and has worked on numerous consulting engagements delivering assessment, advisory and implementation services. |
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Director of Consulting Kai Holthaus brings over 6 years of experience in IT Service Management and over 6 years of experience in helping clients to improve their processes, especially in the field of Configuration Management. Kai is currently Director of Consulting for Third Sky, Inc., an IT Service Management consultancy. Kai’s experience spans the health care, high technology and automotive industry verticals.
Kai currently holds ITIL® v3 Expert certification and is also Configuration Management II (CMII) certified. He brings particular experience in the Service Design and Service Transition life cycle phases. Kai’s strengths include service catalog definition, service portfolio definition, configuration management, process improvement and functional design. Kai has been a speaker and panelist at several IT conferences. |
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