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Completed Basic Training and ready to take your Service Catalog to the next level?
Suit up for Advanced Individual Training, where you can weigh the pros and cons of using software or doing it yourself, and decide if you want a static catalog or an actionable catalog your customers can request services from.
We'll show you how to create roles and entitlements, identify service bundles, optimize fulfillment, monitor your performance, set appropriate service pricing, and market your Service Catalog to your customers.
Get ready to dig in and get dirty!
| Station 3: Roles & Entitlements |
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To view the on-demand recording of this Service Catalog Boot Camp Station, please enter your email and access code below. If you have not yet received an access code, please register here. |
What does a "Role & Entitlement" mean, and how does an actionable Service Catalog with defined Roles & Entitlements benefit an organization? See an example of how to set up Roles & Entitlements and what that means to a user's view of the Service Catalog.