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Completed Basic Training and ready to take your Service Catalog to the next level?
Suit up for Advanced Individual Training, where you can weigh the pros and cons of using software or doing it yourself, and decide if you want a static catalog or an actionable catalog your customers can request services from.
We'll show you how to create roles and entitlements, identify service bundles, optimize fulfillment, monitor your performance, set appropriate service pricing, and market your Service Catalog to your customers.
Get ready to dig in and get dirty!
| Station 1: Software vs. DIY |
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To view the on-demand recording of this Service Catalog Boot Camp Station, please enter your email and access code below. If you have not yet received an access code, please register here. |
Deciding whether to use software or do it on your own? What does a common DIY Service Catalog look like? Explore the functions you can build in to an actionable vs. a static Service Catalog to determine how much you want to offer your internal customers, and whether you have the ability to do that in-house.